FAQ – Your stay in our Appartements d’Exception in Courchevel 1850
Because your comfort and peace of mind matter to us, this FAQ answers the most common questions before and during your stay in our Appartements d’Exception in Courchevel 1850. Our team remains at your disposal for any further information.
BOOKING
How can I book an apartment in Courchevel 1850?
You can book directly on our website, from the page of each apartment. For Le Sommet and Le Refuge, located in Hôtel de La Loze, bookings are made through the Hôtel de La Loze booking form shown on the apartment page.
Why book directly on our website?
By booking on our official website, you enjoy the best rate guaranteed, direct contact with our team, exclusive experiences reserved for official website guests and more flexibility.
How can I find out rates and availability?
Contact our reservations team at [email protected] or through our contact form. We will get back to you as soon as possible.
Can I book 5 bedrooms at the Domaine du Jardin Alpin?
Yes. The Jardin Alpin Studio, adjoining the apartment, can be rented in addition to the Jardin Alpin Apartment (4 bedrooms) to have 5 bedrooms.
THE APARTMENTS
How many properties do you offer in Courchevel 1850?
We offer four properties: Le Sommet and Le Refuge at Hôtel de La Loze, and the Apartment and Studio of the Domaine du Jardin Alpin.
How many guests can each apartment accommodate?
Le Sommet and Le Refuge accommodate up to 6 guests in 3 bedrooms. The Jardin Alpin Apartment accommodates up to 8 guests in 4 bedrooms. The Jardin Alpin Studio is ideal for 2 guests.
How big are the apartments?
Le Refuge is 200 m², Le Sommet and the Jardin Alpin Apartment 140 m² each, and the Jardin Alpin Studio 35 m².
Is the property entirely private?
Yes. When you book one of our apartments, you have the entire property to yourselves.
What is the style of Le Sommet?
On the 6th floor of Hôtel de La Loze, Le Sommet combines the warmth of wood with refined paintings recalling the closeness between Savoie and Italy. Its terrace and balconies offer a 360° view of Courchevel 1850, its Croisette and its slopes.
What makes Le Refuge special?
On the 5th floor of Hôtel de La Loze, Le Refuge offers 200 m² of comfort with a fireplace, a large living room and a vast terrace overlooking Courchevel 1850.
What are the bedrooms like in the Jardin Alpin Apartment?
The apartment has three large suites, all with dressing rooms and bathrooms, and a cabin room for two children with its own shower room. The vast living room with fireplace and the dining room open onto lovely balconies.
What does the Jardin Alpin Studio include?
The 35 m² studio includes a living room with kitchen and sofa bed, a cabin room with bunk beds and a shower room.
SERVICES
Which services are included at Le Sommet and Le Refuge?
As Le Sommet and Le Refuge are located within Hôtel de La Loze, you enjoy its services: concierge, daily housekeeping, breakfast, afternoon tea and spa access. Parking is available for a fee, upon reservation.
Which services are included at the Domaine du Jardin Alpin?
At the Jardin Alpin Apartment and Studio, parking is free and you enjoy free access to the spa and afternoon tea of Hôtel de La Loze. The Jardin Alpin Apartment also includes concierge and daily housekeeping.
Can I use the spa at Hôtel de La Loze?
Yes. Spa access is included for Le Sommet and Le Refuge, located in the hotel, and is free for guests of the Jardin Alpin Apartment and Studio.
Can I book a private chef, a ski instructor or a taxi?
Yes. Once your stay is booked, contact us to arrange private ski lessons, a private chef, a taxi or any other service you may need.
Where can I dine in Courchevel 1850?
Courchevel offers a wide variety of restaurants, from Savoyard cuisine to Michelin-starred tables. Our team will be happy to advise you.
LOCATION & ACCESS
Where are the apartments located?
All our properties are in the heart of Courchevel 1850. Le Sommet and Le Refuge are on the 6th and 5th floors of Hôtel de La Loze, a few steps from the Croisette. The Jardin Alpin Apartment and Studio are located in the Domaine du Jardin Alpin.
Are the apartments close to the slopes?
Yes. Le Sommet and Le Refuge offer direct access to the slopes of the 3 Valleys. The Domaine du Jardin Alpin is ski-in/ski-out: you can ski right up to the entrance of your residence.
Can I travel to Courchevel by public transport?
Yes. The Moûtiers – Salins – Brides-les-Bains train and bus station is served all year round, and regular buses connect Moûtiers to Courchevel 1850. Our team can also help you book a taxi.
Is there parking?
At Le Sommet and Le Refuge, paid parking is available upon reservation. At the Jardin Alpin Apartment and Studio, parking is free.
SKIING & ACTIVITIES
Which ski area can I access from the apartments?
Courchevel is part of the 3 Valleys, considered the largest ski area in the world, with 600 km of slopes. Discover alpine skiing and cross-country skiing in the 3 Valleys.
Where can I take ski lessons?
The French Ski School (ESF) of Courchevel offers lessons for all levels. We can also arrange private lessons for you.
What activities can I enjoy besides skiing?
Snowshoeing, dog sledding, sledging, horse-drawn carriage rides, heliskiing, shopping or the Art au Sommet exhibition: discover all our experiences.
Is there a swimming pool in Courchevel?
Yes, the Aquamotion water park in Courchevel 1650 is the largest mountain water park in Europe.
PRACTICAL INFORMATION
When are the apartments open?
For the 2026-2027 winter season, our apartments welcome you from 4 December 2026 to 9 April 2027.
What time can I arrive (check-in)?
The apartments are available from 4 pm.
What time must I leave the apartment (check-out)?
On the day of departure, please vacate the apartment by 10 am.
Is there a ski room?
Yes, a ski room is available on request.
Are pets allowed?
No, pets are not allowed in our apartments.
Are the apartments suitable for families?
Absolutely. With 3 to 4 bedrooms and large living spaces, our apartments are ideal for a holiday with family or friends. The Jardin Alpin Apartment even has a cabin room for two children.
How can I contact the Appartements d’Exception team?
By email at [email protected] or through our contact form.